Contact
Get in touch
Questions about which kit size suits your dog, where your order is, or a problem with something that arrived — we'd rather you asked than guessed.
We aim to reply within one business day, Monday to Friday.
Before you email about an order
Have your order number handy — it's in your confirmation email and starts with a #. If your order has already shipped, your tracking link is in that same email.
Sizing questions
Tell us your dog's weight and we'll tell you honestly which size suits them. Our Dog Dental Care Kit comes in XS (2–7 kg), S (7–12 kg) and M (12–18 kg).
Something arrived damaged or wrong?
Send us your order number and a photo of the item and its packaging. We'll sort out a replacement or refund — see Returns & Refunds for how that works.