Refund & Returns Policy

We want you to be satisfied with your purchase. Please read our policy before placing an order.

Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases, incorrect purchases, or products that are no longer wanted.

Due to the nature of certain products, opened, used or consumed items are not eligible for return.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible after receiving your order.

Please provide your order number and details of the issue. Photos or other reasonable evidence may be requested to help us assess the problem.

If the issue is confirmed, we will provide a remedy in line with the Australian Consumer Law. Where there is a major failure, you can choose between a refund or a replacement.

To contact us regarding a product issue, please email us at barkly.square9090@gmail.com.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.