Refund policy
Food products: no change-of-mind returns
Everything we sell is food intended for consumption by dogs. Once a pack has left us we cannot verify how it has been stored or handled, and we cannot resell it. For that reason we do not accept returns or refunds for change of mind, including where your dog does not take to a particular treat.
Please check the size guidance before ordering. If you are unsure, contact us at barkly.square9090@gmail.com before you buy.
When we will refund or replace
We will replace the item or refund you in full, at no cost to you, if:
- your order arrives damaged in transit;
- an item is faulty, spoiled, contaminated, or past its use-by date on arrival; or
- you received the wrong item.
Email barkly.square9090@gmail.com with your order number and photographs of the item and its packaging, and tell us whether you would prefer a replacement or a refund.
Return postage
Where we are at fault, we bear the cost of return. In most cases we will not ask you to return a food product at all, as it cannot be resold. If we do require an item to be returned, we will provide a prepaid label or reimburse your reasonable postage costs. You will not be out of pocket.
Cancelling an order
If your order has not yet been dispatched, email us and we will cancel and refund it in full. Once the parcel is with the carrier we cannot recall it.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The change-of-mind exclusion above applies only to change of mind. It does not apply where goods are faulty, unsafe, or not as described.
Refund timing
Approved refunds are credited to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
